FAQs

Registration

Who can sign up for AmEquities?
All clients of AmInvestment Bank Berhad.
What are the requirements to sign up for AmEquities?
Client must have a valid E-mail Account and Trading Account.
How do I sign up for AmEquities?
Kindly follow the steps below to complete your registration for AmEquities.
  • Go to https://www.amequities.com.my
  • Click on Sign up Now! to register
  • Select your registration type
  • Read the Terms and Conditions
  • Tick checkbox 'I agree with all the above terms and conditions'
  • Select your application category.
  • Click 'Register' button. A pop up window will appear
  • Fill up all mandatory fields
  • Click 'Confirm' button. Thank you message window will pop up
  • Check your email for Client Registration
  • Click the link in your email to activate your registration. Login window will pop up
  • Key in your password and click the submit button (English or Chinese)
  • Download the recommended software (Get JAVA & Microsoft JAVA) available at the bottom of the homepage.
How long does it take to approve my application?
The approval process will take 2-3 working days provided all documents are submitted, duly completed, signed and witnessed.
Can I have more than one Online Account?
No. For security reasons you are only permitted to have one (1) Online Account.
What if I have more than one Trading Account?
All your Trading Accounts maintained with AmInvestment Bank Berhad. will be automatically linked to your User ID.
Can a holder of Corporate Account subscribe for AmEquities?
Yes, as long as the client has a valid Trading Account with AmInvestment Bank Berhad.A copy of board resolution authorizing the subscription and appointment of personnel to transact online is required.
What are the documents that I need to submit?
The documents to submit depend on your account type. All downloadable documents can be retrieved from the website under the eServices menu.

You may also request for the full documents to be sent to you by emailing us or visiting our office.
  • New Individual Application
    • Account Application Form and Terms & Conditions for Securities Trading
    • MCD Application for Opening of Account
    • 2 copies of Specimen Signature Card
    • Nominee Agreement (if applicable)
    • Letter of Authorisation for AmCash Management (optional)
    • 3 certified true copies of your new NRIC/Passport/Authority Card
    • Latest Bank Statement or Income Tax Statement/EA Form/Payslip
    • A bank draft of RM10 being payment for opening of CDS Account
    • Application Form for Electronic Services.
  • New Corporate Application
    • Account Application Form and Terms & Conditions for Securities Trading
    • MCD Application for Opening of Account
    • 2 copies of Specimen Signature Card
    • Nominee Agreement (if applicable)
    • Board Resolution
    • Letter of Authorisation for AmCash Management (optional)
    • A bank draft of RM10 being payment for opening of CDS Account
    • Application Form for Electronic Services.
  • Existing AmInvestment Bank Berhad Client (Individual)
    • Terms & Conditions for Securities Trading (if account was opened before April 2001)
    • Memorandum of Deposit of Securities (if applicable)
    • Call Warrant (if applicable)
    • Direct Credit (if applicable)
    • Application Form for Electronic Services
  • Existing AmInvestment Bank Berhad Client (Corporate)
    • Terms & Conditions for Securities Trading (if account was opened before April 2001)
    • Board Resolution
    • Memorandum of Deposit of Securities (if applicable)
    • Call Warrant (if applicable)
    • Direct Credit (if applicable)
    • Application Form for Electronic Services

eTrading

Are the stock quotes real time?
Yes, they are but the receiving and updating of the stock quotes on your PC, mobile or PDA will depend on the speed and connectivity between you and your telco or Internet Service Provider.

(Please note that the system response time is dependent on a variety of factors, including trading volumes, market conditions, the quality of your telephone line, the Internet traffic conditions, your Internet Service Provider, your PC processor and modem speed).

Is it secure?
Yes. The eTrading through www.amequities.com.my is secured by the Secure Socket Layer (128 bit SSL) encryption technology, firewall, unique User ID, Password and PIN.

However, security is a two-way effort; while we can employ the latest technology to secure the system, it is imperative that you take all the necessary precautions to protect your User ID, Password and PIN.
Is AmEquities accessible from overseas?
Yes. As long as there is Internet coverage, AmEquities is accessible from anywhere in the world by using PC, PDA or mobile phone with the right system requirements and settings.
What type of securities can I trade?
Currently you can trade all stocks that are listed on the Bursa Malaysia.
Will I incur additional transaction cost if I trade online?
You will be charged your usual rate as per trade done directly with your dealer or remisier.
Am I entitled to a discount if I trade online?
You may apply for a discount, but this will be subjected to your remisier's or dealer's recommendation and company's approval. To be eligible for a discount, you must place collateral in your Trading Account or Margin Account.
When can I place my online orders?
You can place your online orders anytime, but the system will only submit your orders to Bursa Malaysia from 9.00am to 12.30pm (local time) during morning session and from 2.30pm to 5.00pm during the afternoon session. Orders received by AmEquities after 5pm will be submitted to your Dealer/Remisier and Bursa Malaysia on the next trading day. Kindly check your order status and cancel if you do not wish to proceed.
Can I check my order status?
Yes, you can check your order status anytime to confirm that they have been successfully received, executed, cancelled, revised or filled (matched) for the day.
  • Pending Queue
    Your order has been received by your remisier/dealer. It is now pending queue to be executed to the Exchange.
  • Queued
    Your order has been successfully executed by your remisier/dealer. It is now queued and waiting for the order to be matched at the Exchange.
  • Partial Filled
    Your order has been partially matched, with the matched quantity shown.
  • Filled
    Your order has been fully matched at the Exchange.
  • Pending Replace
    Your revised order request has been received and it is pending to be replaced.
  • Replaced
    Your revised order request has been confirmed and successfully replaced/reduced.
  • Pending Cancel
    Your cancel order request has been received and it is pending to be cancelled.
  • Cancelled
    Your cancel order request has been confirmed and successfully cancelled.
  • Expired
    Your order has expired. By default, all unmatched orders will expire at the end of the trading day unless you opt for Good Till Date or session order.
  • Completed
    Your order has been completed at the end of the session/day i.e. Order is partially matched with remaining unmatched quantity, with the matched quantity shown.
  • Rejected
    Your order submission is not successful.
  • Pending Release
    Your order or cancel/revise request is in process to be released. For order, this status applies to situation of market not ready (market closed or inactive) and pending to be queued for the next trading day. For cancel/revise, this status applies to situation of the deduction request is in process to be released to your dealer/remisier.

(Please note that order confirmations could be delayed or lost during internet transmission. You are advised to contact your remisier/dealer immediately if you notice such incidence occurs.)

What happens to my unmatched orders?
AmEquities provides you with the option to choose the type of order you wish to place, i.e Day Order, Session Order or Good Till Date (GTD) Order. By default all orders submitted are treated as "Day Orders" which is valid for both trading sessions and expires by the end of the trading day if not matched. Session Order will limit your order to that particular session only whereas GTD Order is a standing instruction order. The unmatched GTD Order will be automatically carried forward to the next trading session until it is matched and will only expire on the date specified by you.
Can my Good Till Date (GTD) Order expires other than the date specified by me?
Yes, your GTD date order will expire automatically when the following events occurred:
  • Limit exceeded/insufficient limit
  • Upper limit or lower limit is breached
  • Counter suspended
  • Failed by Bursa System

Note: Your GTD order will not be checked and rejected by system for any Corporate Actions (e.g. Capital Reduction, Capital Restructuring, Right Issue etc) announced during the validity period of your GTD order. Hence, you MUST monitor Corporate Actions for your GTD order and cancel the order if required, as Corporate Actions normally involve change of price and/or quantity on ex-date.

Can I cancel or revise my order?
Yes, you can cancel or revise your orders as long as the orders have not been matched by Bursa Malaysia. However for order revision, you are only allowed to reduce the quantity. To revise the price or increase the quantity you need to cancel the whole order before submitting a fresh one.
Can I check my outstanding position?
Yes, you can click on Client Summary and view your outstanding position.
Can I settle my contracts online?
Yes, provided you have a Savings Account or Current Account with AmBank Berhad and registered as AmOnline Internet Banking Client. Click on the "eSettlement" menu in AmEquities and proceed with the online payment via AmOnline Internet Banking.
What about my sales proceed?
If you are an AmBank Berhad's Savings Account or Current Account holder, your sales proceed will be auto-credited into your bank account on T+3 provided you have signed an instruction letter for auto bank-in. Otherwise, your sales proceed cheque will be ready for collection by 12.30pm on T+3 at our cheque collection counter.
Can I check my stock balance?
Yes, your stock balance will be available under "My Portfolio" to facilitate you in making timely investment decision. However, you are still advised to monitor the accuracy of this best effort Portfolio Services.
Can I still call my remisier / dealer to trade?
You still have the convenience and flexibility to call your remisier/dealer to place orders. All telephone orders will still be reflected and shown in the Orders Status for you to monitor.
What are other features available for eTrading?
- Stock Alert
- Chinese trading page
How can I view the Most Active Counters, Top Gainers, Top Gainers (%), Top Losers and Top Losers (%)?
Please click the respective column name as indicated below. You can click again the column name to toggle between Top Gainers and Top Losers.
Sort By Column Header Name
Most Active Counters Volume
Top Gainers (value) Change
Top Gainers (%) Chg %
Top Losers (value) Change
Top Losers (%) Chg %
How to create my favourite counters list?

SCREEN 1
  • You have to create a Favourites List before you can add your favourites counters to the list.
  • Click on the "Favourites" Menu and select "Favourite Maintenance" (refer to screen 1).
    A screen will pop-up (refer to screen 2A)
  • Click on "Add List" and name the list according to your preference.
    Click "OK" and the "Favourites" window will disappear. You can create up to maximum of 10 lists with maximum 20 counters in each list. (refer to screen 2B)
  • Exit this screen by "save & close" it

SCREEN 2a

SCREEN 2b

Alternative Step To Add Favourite Counter into Favourite

SCREEN 3

SCREEN 4
To Add Favourite Counters into Favourite List
  • Right click on your favourite counter and point the mouse to "Add To Favourites" (refer to screen 3). The name of the lists created will appear.
  • Select one of the Favourite Lists and the counter will be added into the list.
  • The "Favourites" window will appear again which show that the counter is added into the list selected. (refer to screen 4)

SCREEN 5
To Add/Edit/Delete Your Favourite List
  • Click the "Add List" button to add favourite list
  • Click the "Edit List" button to edit favourite list
  • Click the "Delete List" button to delete favourite list
To View Your Favourite Counters
  • Click on the "Favourites" Menu and select "View Favourites". Select one of your Favourite List(s) and your favourite counters will be displayed
To Exit from Favourite List
  • Click on the "Reset" button located at the right bottom of the screen. This action will exit the screen of your favourite counters.
To Remove A Counter From Favourite List
  • Click on the "Favourites" Menu and select "Favourite Maintenance". (refer to screen 5)
  • In the "Favourite" window, select your Favourite List from the drop down menu. Click on the counter you wish to remove and press "Remove". Click "Save & Close" button.

Technical

How to enable Java plugin in Mozilla Firefox
If Java is already installed but applets do not work in Mozilla Firefox browser, you may need to enable Java by following the below instructions:
  • Start Mozilla Firefox browser or restart it if it is already running.
  • At the top of the browser, select Tools menu, then Add-ons. The Add-ons Manager tab will open.
  • In the Add-ons Manager tab, select Plugins.
  • Click Java (TM) Platform plugin to select it.
  • Click on the Enable button (if the button says Disable, Java is already enabled)

Click here for details

I cannot connect to AmEquities website?
Logon to another websites to make sure that your connection to your ISP provider is fine. Try to re-establish your connection to AmEquities again. If the problem still persists, you can either call the respective ISP to enquire or contact our helpdesk at 03-2031 0102 for assistance.
I got connected to the AmEquities but I cannot log on to the eTrading?
Check to ensure that the User ID and the Password you used are correct. As part of our security features, your User ID and Password will be blocked after several unsuccessful login attempts. For immediate release of your User ID and Password, please contact our helpdesk.
What are the minimum system requirements?
  • Pentium 4 processor
  • 1 gigabyte (GB) of system memory (RAM)
  • Windows XP SP3
  • Internet access speed of 512 kbps
  • Microsoft Internet Explorer version 7
  • JavaTM 6 Update 31 (Click here to download.)
  • Chinese Font File if you wish to conduct eTrading in Chinese
  • Adobe Acrobat Reader 8.0
  • Screen display resolution of 1,204 x 768 pixels
Do I need to change my PC setting?
Yes, follow the steps below
  • Right click on Internet Explorer (IE) on your desktop.
  • Click Properties and then Advance Tab in Internet Properties.
  • Make sure the following options are checked (refer to the box below).
    • Use HTTP 1.1 under HTTP 1.1 settings
    • Use JRE under Java (Sun)
  • After all options are checked, click 'Apply' button to save the setting.
  • Click 'OK' to complete your PC setting.
What is the recommended Java update version for AmEquities?
We recommend that clients install the recommended Java 6 Update 31 and disable the auto Java Upgrade. Click here and follow our step by step instructions to install the recommended Java version and disable the auto Java Upgrade.
I've already logged on but I cannot view the prices quotes. The background is in grey color. What should I do?
Please ensure that recommended JavaTM 6 Update 31 is installed on your PC.
I have already logged on but unable to view the prices quotes in the new Trading Hall (TC Lite). The background is in white color. What should I do?
Click here for troubleshooting guide if you unable to view the Trading Hall.
How do I check whether Java Runtime Environment has been installed in my PC?
From IE, click Tools > Internet Options > Advanced.You will see 'Java (Sun)' settings if you have installed Java Runtime Environment.
I can access to AmEquities from home but not from office?
The problem could be due to internal set up of your company network. A company network is usually installed with firewall or proxy server to keep the company network secured and prevent access to unauthorized websites. To enable access to AmEquities, please ask your company's network administrator to include www.amequities.com.my in the list of authorized websites.
System does not show real-time quotes?
The delay in stock prices could be due to the following factors:
  • Your PC and internet connection speed play an important role when conducting eTrading. To ensure efficient and smooth running of the system, the minimum requirements for the PC and internet connection must be adhered to.
  • Bad internet connection and slow internet speed. This problem is normally attributed to the quality of service provided by your Internet Service Provider(ISP).
How do I know if pop-up blocker program is blocking my access to AmEquities website?
To take full advantage of all features of eTrading, pop-up blockers need to be disabled. There are many pop-up blockers available on the market. If you are using Microsoft XP with Service Pack 2, then your version of Internet Explorer is equipped with a built-in pop-up blocker. Many other browsers, such as Mozilla, Firefox, and Opera, also have built-in pop-up blockers. Similarly if you use a toolbar, such as Google Toolbar or Yahoo Toolbar.
Disabling Internet Explorer's Pop-up Blocker
  • Go to Tools
  • Click on Pop-up Blocker
  • Select Turn Off Pop-up Blocker
Disabling Firefox's Pop-up Blocker
  • Go to Tools
  • Click on Options
  • Select Web Features
  • Uncheck the Block Popup Windows box
  • Click OK
Disabling Opera's Pop-up Blocker
  • Go to Tools
  • Click on Quick Preferences
  • Select open all pop-ups.
Disabling Google Toolbar's Pop-up Blocker
  • Click on Options
  • UN-Check the Popup Blocker Box
  • Click OK
Disabling Yahoo Toolbar's Pop-up Blocker
  • Click on the small picture of a window with a shield
  • Select Enable Pop-Up Blocker
Who should I call if I have any problem or enquiries on AmEquities?
Please call our helpdesk at telephone number 603-2031 0102 during office hours (Monday to Friday : 8.30am to 5.30pm) or email to [email protected] for assistance.

Security

What happens if I forget my Password or Trading PIN?
A new Password/PIN can be assigned to you. To retrieve the new Password/PIN :
  • Click on "Forgot Password"/"Change PIN" button under My Profile menu.
  • Key in User ID and answer all hint questions correctly.
  • The system will automatically generate a new Password/PIN, which will be sent to you via Email.
  • You will be prompted to change Password/PIN once you have successfully login.
What happens if I fail to log in after several attempts?
As part of our security features, after several unsuccessful logon attempts, your User ID and Password will be blocked and access to the restricted pages will be suspended. For immediate release of your ID and Password, please contact our helpdesk at telephone number 603-2031 0102.

To avoid all the hassle, please ensure the User ID and Password you use to logon to AmEquities are correct.
How do I change my Password and PIN?
Click on "My Profile" to change your Password or PIN. You are advised to change your Password and PIN regularly for security reason.
Why does my eTrading session gets logoff automatically?
As an added security measure, our system will log you off if your eTrading session has been left unattended or idle for more than 30 minutes.

eServices

Do I have to be a customer of AmOnline to use eSettlement and eDeposit?
Yes, you will need to have a bank account with AmBank and register with AmOnline to enjoy eSettlement and eDeposit services.
How do I settle trades done through AmInvestment Bank Berhad?
You can either pay by;
  • eSettlement
    Select the bills/contracts you wish to settle in the eSettlement menu and then effect your payment via AmOnline Internet Banking.
  • Direct deposit into AmInvestment Bank Berhad's bank account
    Deposit your payment into the following AmInvestment Bank Berhad's bank accounts, depending on where you maintain your Trading Account:-
    Conventional Bank Accounts
    Branch Bank Bank Account number
    AmInvestment Bank Berhad (All branches) AmBank 001-201-003217-3
    MayBank 5-14011-14269-0
    Public Bank 3-0775756-18
    Hong Leong Bank 001-00-899441
    RHB Bank 2141-2900-277540
    CIMB Bank 800-157-1052
     
    Islamic Bank Accounts
    (Applicable to clients who trade under Islamic Stockbroking Window)
    AmInvestment Bank Berhad (All branches) AmIslamic Bank Berhad 001-202-200328-8
    Maybank Islamic Berhad 5-64016-11984-5
    Public Bank Berhad 3-9919257-27
    You may either fax the bank-in slip to your remisier or dealer or submit "eForm" - "Payment Notification" to us to confirm your payment.
  • At AmInvestment Bank Berhad cashier counter
    You may pay directly at our cashier counter either by cash/cheque (payable to AmInvestment Bank Berhad) or pass your cheque payment to your remisier or dealer.
When do I receive my contract notes?
Contract notes will be generated and sent to you on the next business day, following each transaction (T+1).
When do I need to settle my contra loss?
Whenever a contra loss occurs, you are required to settle the amount due within five (5) business days following the date of contra, failing which interest shall be charged on the outstanding contra losses at the prevailing interest rate set by the company (starting from contra date+6, interest will be calculated base on calendar days and daily basis).
Can I choose to settle part and not all my due contracts?
Yes, you may settle part of your due contracts provided you have given instruction to your remisier or credit control department to hold the balance contracts and bear the interest charges. If no instruction, the balance shares will be force-sold on the next market day.
Can I pay less than my outstanding contract amount
Partial payment can be done for the following situations;
  • Tradable Lots
    For example, you have bought 10 lots of Telekom. You may pay for 1 to 10 lots. You may not pay for 1 1/2 lots for example.
  • Utilising Trust/Deposit
    If the money you have in Client Trust Account with AmInvestment Bank Berhad together with your payment equals the amount owing for a tradable lot, then this payment is acceptable.
When must I pay for the shares I bought through AmInvestment Bank Berhad?
Pursuant to Bursa Malaysia's FDSS rules, you are required to settle your purchase on T+3 (due date) before 12:30 pm.
Is there any extra charge/fee for eSettlemement or eDeposit?
No, eSettlement and eDeposit services are currently free of charge.
I have accidentally settled the same contracts twice, what should I do?
Any excess will be categorized as "Trust" and will be put into your Client Trust Account with AmInvestment Bank Berhad.
What is Cash Withdrawal Form?
Cash Withdrawal is for you to authorise AmInvestment Bank Berhad to withdraw cash from your Trust/AmCash Management Account and issue/remit the payment to your name and account.
What is the cut-off time for processing my Cash Withdrawal Request?
For same day processing, kindly submit your request for Cash Withdrawal before 9:30am. Any request submitted after 9:30am shall be processed on the next market day.
Is there any charges imposed for processing my Cash Withdrawal Request?
There is no charge for this service other than the bank's normal Telegraphic Transfer fees.
What should I do after submitting the Cash Withdrawal form?
Depending on the mode of payment that you have opted, you can
  • Telegraphic Transfer - check your bank account balance on the next trading day.
  • Collection at AmInvestment Bank Berhad counter - collect your cheque on the next trading day at our cashier counter.
  • Direct Credit - check your AmBank account balance on the next trading day.
What is the minimum amount for withdrawal from my Trust/AmCash Management Account?
There is no minimum amount for withdrawal from your Trust/AmCash Management Account if you request the payment to be made to your account with AmBank or by cheque. However, for Telegraphic Transfer to your account with other bank, a minimum amount of RM10,000 is required.
What is Update Particulars Form?
Update Particulars is for you to request AmInvestment Bank Berhad to change your personal particulars like address, contact number, etc.
What should I do after submitting the Update Particulars Form?
You need to print, sign and mail/fax/hand deliver the request form to AmInvestment Bank Berhad. Your particulars will only be updated after we have received your signed request form.
What is Payment Notification Form?
Payment Notification is for you to notify AmInvestment Bank Berhad that you have remitted payment to us for your Trust Account, Margin Top-up or for Settlement of your contracts.
What should I do after submitting the Payment Notification Form?
You can check your payment status in your Trading Account or Margin Account on the next trading day under Client Summary.

Foreign Investing Service (FIS) - Account Opening

What are the requirements to apply for FIS online trading?
Below are the requirements to sign up for FIS online trading:
  • Has a trading account with AmInvestment Bank Berhad (AMIB)
  • Registered user of www.amequities.com.my
  • Has AmBank Foreign Currency Account or Current/Saving Account
  • Sign Supplemental Terms & Conditions Letter.

Foreign Investing Service (FIS) - Online Trading

Are the price quotes real-time or delayed?
The price quotes are at least 15-20 minutes delayed. The delayed time will be displayed on the quotes screen (static or streaming).
How do I request for real-time price quotes?
You may contact our eBroking Helpdesk to assist on the application of real-time price quotes. Currently, only SGX and HKEX are available and exchange user fee is applicable.
What are the foreign markets available for FIS online trading?
The following foreign markets are available:
  • Singapore-SGX
  • Hong Kong- HKEX
  • U.S.- NYSE & NASDAQ
What are the charges applicable for FIS online trading?
Brokerage and regulatory transaction fees will be charged on your FIS trades. Other charges include custody fees, corporate actions fees and remittance charges for withdrawal of your trust money. Please contact your dealer or remisier for the full charges. Brokerage fee and minimum will be charged on amalgamated trades except US and UK trades which will be on per order basis.
Can I check my order status online?
Yes, you can check your order status online under Stocks > Orders menu
  • All Orders (Today) tab - displays all orders for all status for the day
  • Working Orders tab - displays orders that are in queue for the day
  • Trade Done (Today) tab - displays orders that are done for the day
  • Order History tab - displays all orders for previous 30 calendar days
  • Trade Summary tab - displays total number of orders and its average price for each counter for the day.
Can I send Good till Date (GTD) orders for FIS trading?
No, FIS online trading system does not allow GTD orders to be submitted.
If the foreign exchange is on holiday and I have submitted orders, will my orders be rejected?
No, your orders will be processed for submission on the foreign exchange’s next trading day. You may check your orders in the “Working Orders” tab.
How do I check my foreign shareholdings position?
You may check your foreign shareholdings from the FIS online trading system. Click on Accounts > Shareholdings. Please note that your foreign shareholdings may not reflect the correct number of your foreign securities due to timing or system issue. Please contact your remisiers or dealers immediately if there is any discrepancy in the portfolio (stock code, name or quantity)
How do I get my User ID and password for FIS Online Trading?
After your application for FIS online trading has been approved, you will receive 2 emails with encrypted PDF document attached. The first e-mail/PDF contains your activation ID and first password while the second e-mail/PDF contains your second password. The e-mail will guide you on how to open the encrypted PDF document.
How do I access to FIS Online Trading Login page?
Go to www.amequities.com.my and login as AmEquities user first. Click on Trading Hall menu and choose “Foreign Investing Service (FIS)”. You will be directed to FIS Online Trading Login Page. Login using your FIS user ID and password. For first time activation, you will be required to change your user id, password and create answer to preferred security question. Alternatively, you may also click on the FIS banner in AmEquities website and login as AmEquities user first and then FIS online trading.
Can I change my user ID?
Yes. Contact our Customer Service Executive (CSE) at helpdesk no: 03-20310102 to request for reset of User ID.
Can I change my password?
Yes, click on “Change Password” on FIS login page. Answer the Security Question and follow the instruction accordingly.
What should I do if I forgot my password?
Contact our Customer Service Executive at helpdesk no: 03-20310102 to request for reset password service.
What should I do if I forgot my answer to the security question?
Contact our Customer Service Executive at helpdesk no: 03-20310102 to request for reset password service. First FIS password and Second FIS password will be issued to you via 2 emails. Once you received the 2nd password, click “Reset Password” on FIS login page, enter your FIS user ID, 1st and 2nd password and click Submit. Create your own new password, security question and answer when prompted.
Can I cancel my order?
Yes, click on Stock > Orders > Working Orders. Select order to cancel by clicking on “Order No” button, followed by “Withdraw Order” button.
Can I amend my order?
Order amendment is only available for SGX order. You are only allowed to reduce quantity and amendment on price is not permitted. For other exchanges, you will have to cancel the orders and rekey new one.
Can I create my own watchlist and add my favourite counters?
Yes, you can create your own watchlist under static/streaming price module. Maximum watchlists for SGX is 10 and for other markets is 5. Each watchlist can display up to a maximum of 40 counters.

To view Watchlist
  • Go to the selected exchange
  • Click on the watchlist under the dropdown list
  • The selected watchlist will displayed


To add counter in the watchlist
  • Go to the selected exchange
  • Click on the watchlist under dropdown list and click “Edit Quotes”
  • Search the counters to be added by clicking either company code or company name. The selected stock will appear in the watchlist.
  • Once you have finished adding all the stocks, click on “Update” button.
  • Page will be directed back to the static/streaming price module


To delete counter from the watchlist
  • Go to the selected exchange
  • Click on the watchlist under dropdown list and click “Edit Quotes”
  • Tick the “Delete” checkbox for the counters to be deleted.
  • Once you have finished ticking all the desired counters, click on “Update” button.
  • Page will be directed back to the static/streaming price module
If I encounter problem on FIS online trading platform, who should I contact?
You may contact our Customer Service Executive (CSE) at 03-20310102 on Monday - Friday (except Public Holidays) from 8am to 5.30pm or email to us at [email protected]
How do I trade if the FIS online trading system is down?
Please call your remisier/dealer to place phone order
I am not familiar with FIS online trading system, will there be training provided?
Yes, once your application for FIS online trading is approved, our Customer Service Executive (CSE) will contact you to arrange for personalized training if required and e-mail the FIS user guide and FAQs. The user guide and FAQs are also accessible on the FIS online trading page. You may also reach our Customer Service Executive (CSE) at 03-20310102 for any enquiries or assistance.
Do you have Night Desk for dealing and customer service?
Currently, we do not have Night Desk support and service but may consider it in future. You are advised to ensure your access to the FIS online trading system is active and all pre-trading requirements have been arranged through your remisiers or dealers before 5.30pm.

Foreign Investing Service (FIS) - Settlement

Can I settle my trades in foreign currency?
Yes, you may opt to settle in the foreign currency of the traded securities. Just sign the foreign currency standing settlement instruction form and submit it to your remisier/dealer. In the absence of the settlement standing instruction, the default settlement currency will be in Ringgit Malaysia.
If yes, what are the acceptable foreign currencies?
Currently, only SGD, HKD, USD, GBP, AUD, CAD are acceptable.
Can I retain my sales proceeds in foreign currencies as Trust?
Yes, once you have signed the settlement standing instruction, your sales proceeds and any monies due to you will be placed in the foreign trust account. Your foreign trust money will also be automatically utilized to set-off any purchases, losses and charges due from you.
How do I transfer my fund to the foreign currency trust account
You may arrange with your bank as follows:
  • Convert your ringgit in your current/saving account and transfer the foreign currency to AmInvestment Bank Foreign Currency Account (AMIB FCA)
  • Transfer the foreign currency from your own FCA to AMIB FCA
  • Convert your ringgit trust money with us to the foreign currency trust money. AmBank’s prevailing FX rate will be used for the conversion.
Please notify your remisier/dealer of the fund transfer made by you by submitting the Confirmation of Foreign Currency Remittance Form together with a copy of the bank’s remittance slip. This is to facilitate the identification and crediting of the foreign currency receipt to the correct client.
Do I earn interest on my foreign trust money?
Currently, there is no interest given for foreign trust monies.
How do I withdraw my foreign currency trust money?
Please complete the withdrawal request form and submit it to your remisier/dealer. You may request for the amount to be transferred to your registered FCA or convert it to RM for credit into your registered current/savings account or RM trust account. The FX rate used for conversion will be the AmBank’s prevailing FX rate. You may call your remisier/dealer to check the FX rates with our Operations Unit
Are there any fees charged for the withdrawal of my foreign currency trust money?
Yes, the withdrawal transaction is subject to bank’s remittance charges. The charges vary depending on the type of foreign currency and the client’s receiving bank account.
When do I expect to receive my foreign currency money if I submit my withdrawal request today?
Withdrawal request received by our Operation Unit before 9.30am will be processed on the same day and you will receive the money within the next two business days (applicable for FCA with AmBank only). FCA with other banks will incur additional crediting days depending on the agent bank and holidays.
How do I know the amount to be settled after I transacted in foreign securities?
You will receive a contract statement which shows the settlement amount in the foreign currency of the traded securities and RM equivalent. You may also call your remisier/dealer to check on the settlement amount. If you have not opted and signed the foreign currency settlement standing instruction, you will need to settle in RM.
What is the FX rate used for the RM equivalent amount for my foreign securities trades in the contract statement?
We use special FX rates (last maintained or updated for the business day at the point of your order entry) for HKD, SGD and AUD traded securities. Hedging FX rates on T+1 morning are used for other foreign currency traded securities.

FX rates are obtained from our AmBank Global Markets. You may check with your remisiers/dealers on the indicative special FX rates, which may be revised from time to time as notified by AmBank.
If I have two orders for same securities but transacted at different time and FX rates, what will be the applicable FX rate used for my foreign securities trades in the contract statement?
The weighted average FX rate will computed and used.
What will be the price shown in my contract statement if I have three matched orders for same securities but transacted at different prices?
The matched orders will be amalgamated into one trade and the price computed and shown shall be the average price of the three trades.
Can I contra and set-off my foreign securities trades?
Yes, only intra-day contra is allowed and set-off is for trades with same currency. Please inform your remisier/dealer if you wish to contra your intra-day trades.
What will be the applicable FX rate used for my intra-day contra trades?
The FX mid rate will be applicable for both your buy and sell trades before they are contraed at the end of the day.

Foreign Investing Service (FIS) - Others

Will I be notified for any corporate actions?
Yes, upon actual receipt of the corporate action notice from the foreign custodian, our Nominees Unit will onward notify you of the same via letter if you are the beneficial owner of the affected securities.
Are there Research Reports and Fundamental Data available in the system?
Yes, basic research reports for selected markets are available. Click on the Research menu and select the market you are interested in. Click on the Fundamental Data menu and search for the company you are interested in.
Where can I check if I need more information on the trading rules of the foreign exchanges?
Please visit the respective Exchanges website to learn more about the trading rules and market practices. Below are the website addresses for your reference:

Bursa Good-Till-Date (Bursa GTD) Order

What is Bursa GTD order and how is it differ from the existing GTD order?
Bursa GTD order is an order that will remain in the Bursa’s order book over a period of time (from the time it is entered) until:
  • The order is fully executed or
  • The order is cancelled or withdrawn by AmInvestment Bank (AMIB) or Bursa or
  • The order reaches its specified expiry date, upon which the order will be eliminated by the system.
Existing GTD order will not remain in Bursa’s order book and will be removed by Bursa at the end of the trading day. This GTD order will be resubmitted by AmEquities trading system as a new day order to Bursa at 8.30 am until it meets any of the three conditions above.
What is the benefit of using Bursa GTD order?
Order “queue and matching” advantage as the Bursa GTD orders remained in Bursa’s order book will be automatically carried forward on first in first out basis to the market, earlier than other type of orders, which are only allowed to enter the market at 8.30 am. This increases the probability of Bursa GTD orders being matched.
What are the circumstances where Bursa GTD order can be cancelled/withdrawn by AMIB or Bursa?
Bursa GTD orders will be cancelled/withdrawn and automatically eliminated from Bursa order book and AmEquities trading system starting from 8.40 am if they did not pass AMIB’s risk filter checks and/or they hit Bursa’s withdrawal criteria. These checks are performed daily and include the following: AMIB Risk Filter Checks:
  • Insufficient trading limits (client or remisier/dealer)
  • Insufficient stock balance
  • Suspended trading or account status
  • Dormant or closed CDS account status
Bursa’s Withdrawal Criteria
  • Securities going through corporate exercise/action, regardless of price adjustment (at the end of trading day before the ex-date)
  • Designated securities
  • Prices of orders falls outside the Static Price Limits
  • Delisted or matured securities
  • Securities suspended for one session or more
  • Trading suspension due to Bursa Circuit Breaker Halt Level 3
  • Securities marked from ready to immediate basis
How do I check if my Bursa GTD order is cancelled/withdrawn by AMIB or Bursa?
You may check your Bursa GTD order status in AmEquities trading system (click on Order Book > Order Status) on daily basis at any time from 8.45 am onwards after the risk filter and withdrawal criteria checking have been performed and auto cancellation of relevant Bursa GTD orders has completed. For cancelled or withdrawn Bursa GTD orders, you may view the reason for the cancellation or withdrawal in the Order Status > Order Log.
How do I know whether my unmatched Bursa GTD order is successfully carried forward?
Eligible carried forward Bursa GTD orders’ status will be disseminated to participating organization before the start of every trading day. These orders will be restated and displayed as “Queued” in AmEquities trading system’s order book throughout the validity period but the status will change if they are matched, modified/revised, cancelled, withdrawn or expired. Thus, you are strongly advised to check your Bursa GTD order status regularly in AmEquities trading system from 8.45 am onwards.
What happens to the existing GTD orders when Bursa GTD order is implemented?
No, the order entry screen remains the same and you may submit your GTD orders as usual from 17 July 2017 onwards.
What is the acceptable order validity period for Bursa GTD?
The expiry date keyed in for a Bursa GTD order must not exceed 30 calendar days from the day of order entry and cannot fall on a non-trading date (i.e weekend or public holiday).
Can I cancel or revise my Bursa GTD order?
Yes, you are only allowed to cancel or revise the quantity and price of your Bursa GTD order once the pre-opening trading phase starts at 8.30 am. However please take note that your Bursa GTD order will lose its queue in the market once the order is revised.
Can I submit Bursa GTD orders to Odd Lot or Buying-in market?
Bursa GTD order is applicable to both Normal and Odd Lot markets. It is not applicable to On Market Married Transactions (OMMT), Direct Business Transactions (DBT) and Buying-in markets.

LEAP Market

What is the LEAP Market?
A new market offered by Bursa Malaysia which will provide companies, mainly SMEs, with greater fund raising access and visibility via the capital market; and will be accessible only to Sophisticated Investors.*

The LEAP Market aims to bring together SMEs and companies, intermediaries, Sophisticated Investors and Advisers onto a single platform to create a conducive marketplace to raise funds, a marketplace that provides for efficient and transparent capital formation and price discovery mechanisms compared to a private market.

* as prescribed under the Capital Markets and Services Act 2007

What are the objectives of the LEAP Market?
  • Supports the national development agenda of SMEs
  • Creates a platform for SMEs and companies to raise funds
  • Provides an alternative and complementary platform for Sophisticated Investors to invest in the growth of SMEs and companies
  • Provides Sophisticated Investors access to a wider pool of potential investments
What are the key features of the LEAP Market?
  • An efficient, fast and transparent market
  • Facilitative rules & regulations and lower cost of compliance
  • Sophisticated Investors (Note : please refer to Investor section below for details)
Which SMEs qualify for listing on the LEAP Market?
All public companies incorporated in Malaysia with a clearly identifiable core business. Locally incorporated companies and SMEs with foreign operations are eligible to list on the LEAP Market.
Who can invest in companies listed on the LEAP Market?
Only Sophisticated Investors, as defined under Schedules 6 & 7 of the Capital Markets and Services Act 2007 (“CMSA”) are allowed to invest in companies listed on the LEAP Market. The Sophisticated Investors are categorised as:
  • Accredited investors;
  • High net-worth entities; and
  • High net-worth individuals.
Examples include:
  • an individual whose total net personal assets exceeds RM3,000,000 or equivalent in foreign currencies; or
  • an individual who has a gross annual income exceeding RM300,000 or equivalent in foreign currencies in the preceding twelve months; or
  • an individual who, jointly with his or her spouse, has a gross annual income exceeding RM400,000 or equivalent in foreign currencies in the preceding twelve months; or
  • a corporation with total net assets exceeding RM10,000,000 or equivalent in foreign currencies based on last audited accounts; or
  • a partnership with total net assets exceeding RM10,000,000 or its equivalent in foreign currencies; or
  • a company that is registered as a trust company under the Trust Companies Act 1949 which has assets exceeding RM10,000,000 under management; or
  • o a corporation that is a public company under the Malaysia Companies Act 2016 which is approved by the Securities Commission Malaysia to be a trustee under the Capital Markets and Services Act 2007 and has assets exceeding RM10,000,000 under management.
What are the value propositions for the LEAP Market?
For SMEs and companies For Sophisticated Investors For Adviser(s)
For SMEs and companies
  • Alternative platform to raise funds
  • Facilitative rules & regulations and lower cost of compliance
  • Enhanced visibility / profiling
  • Early exposure to prepare for a potential listing on the ACE / Main Markets
  • Potentially unlock shareholder value
  • Price discovery therefore easier to undertake mergers and acquisitions
For Sophisticated Investors
  • Greater price discovery / transparency
  • Capitalise on the potential growth of a LEAP Market company
  • Ease / flexibility of divestment of their investments
  • Early investment which may yield high returns when companies on the LEAP Market potentially list on the ACE / Main Market
  • Access to a wider pool of potential investments
For Adviser(s)
  • Access to additional revenue stream for new segments
  • Enhanced visibility / profiling
  • Facilitative rules & regulations and lower cost of compliance
  • Capitalise on the potential growth of a LEAP Market company
  • Ease / flexibility of monetising shareholder value for their clients
  • Potential to guide issuers-clients to graduate to the ACE / Main Market
What are some international examples of the LEAP Market?
The LEAP Market equivalents can be found in the United States, South Korea, India, China and Taiwan.
How does the LEAP Market complement other funding options, e.g. Peer-to-Peer Financing Platform, Angel Investors, Equity Crowd Funding, ACE Market, Venture Capitalists?
The LEAP Market serves to complete and complement the available funding options provided to SMEs and companies depending on the stage of the company’s growth and funding needs.
Who is the approving party for listing?
Bursa Malaysia is the single approving authority for listing.
Does the LEAP Market prescribe a time limit for listed SMEs and companies to migrate to other boards?
There is no prescribed time limit.
Will the LEAP Market be a part of Bursa Malaysia?
The LEAP Market is a part of Bursa Malaysia and will operate under Bursa Malaysia Securities.
How will the trading process take place?
Trading on the LEAP Market will follow the same trading mechanism as the current ACE / Main Markets.

Investment of Client’s Monies

How will the excess monies in my trading/custodian account(s) be invested in?
It is our general practice to place and invest client’s excess monies in the trading/custodian account(s) (i) in short term money market instruments of financial institution(s) in Malaysia or other jurisdiction(s) (for foreign securities trading), and/or (ii) in deposit(s) with financial institution(s) in Malaysia or other jurisdiction (for foreign securities trading), and/or (iii) as margin with Bursa Malaysia Derivatives Berhad, and/or (iv) in any other form of short term placement(s) in Malaysia or other jurisdiction(s) (for foreign securities trading).
How much do I expect to earn from the investment of the excess monies in my trading/custodian account?
The prevailing interest/profit rates and charges applicable to client’s excess monies held in Ringgit Malaysia are as follows:
  • Normal / Collateralised Trading Account
    Interest/Profit rate: 3.00% p.a. less administration fee of 0.25% on available cash balance in client’s account.
  • eDirect Cash AccountInterest/Profit rate: 3.00% p.a. less administration fee of 0.70% p.a. on available cash balance in client’s account.
  • eDirect Hybrid AccountInterest/Profit rate: 3.00% p.a. less administration fee of 2.25% p.a. on available cash balance in client’s account.
What are the prevailing rate and charges applicable to my excess monies in the Futures account?
For Futures account, the interest to be earned is only applicable if there is a minimum available excess cash balance of RM50,000 in client’s account at all times. The prevailing interest rate shall be the rate quoted by Bursa Malaysia Derivatives less administration fee of 1.00% on available cash balance in client’s Account.
Are the interest rates and charges subject to change and how will I be notified?
Yes, the interest/profit rate and administration fees are subject to change from time to time and will be notified to client via periodic statements/statement of accounts and/or the Bank’s website at www.amequities.com.my. All fees and charges are subject to GST.
Is there any interest payable to my excess monies held in foreign currency?
Client’s monies held in foreign currency are not entitled to any interest/profit.

Intraday Short Selling ("IDSS")

What is Intraday Short Selling ("IDSS")?
IDSS allows eligible clients to sell securities first and buy the securities later. All sell positions MUST BE CLOSED OFF with buy positions within the same trading day itself. IDSS can be carried out by way of On-Market Transaction for Main board only.
Can IDSS be carried out for all securities?
No, IDSS can only be carried out for Approved Securities prescribed and updated by Bursa Malaysia twice a year, in May and November. Currently, there are total of 263 securities in the list Approved Securities. You may click the following link to view the list of Approved Securities from Bursa’s website (hold the “Ctrl” button on your keyboard and click the link. You will be directed to Bursa website. Open the Bursa SBL Eligible Securities to view the full Approved Securities list : http://www.bursamalaysia.com/market/products-services/securities-borrowing-lending-sbl/sbl-eligible-securities/ .
What are other restrictions on IDSS?
  • IDSS transaction is not allowed to be executed :

(i) During Trading At Last phase (4.50pm to 5.00pm)

(ii) As carry forward order – Good Till Date (GTD) order.

 

  • IDSS is not eligible for :

(i) Margin account.

(ii) Islamic trading account.

(iii) On-Market Married Transaction (OMMT).

(iv) Direct Business Transaction.

(v) Odd Lot.

 

  • Trading in IDSS will be suspended by Bursa if the following conditions are met :

(i) Gross short selling volume exceeds the daily maximum limit of 3% of outstanding shares per security.

(ii) Stock price falls more than 15% (for price more than RM1.00) or RM0.15 (for price less than RM1.00) from the previous day closing price.

(iii) Net short selling volume (RSS) aggregated over a period of time is 10% of the quantity of outstanding shares.

Can I access to IDSS with my current trading account?
Your current trading account will not have access to IDSS by default. You are required to open a designated trading account for IDSS trading in the name of Amsec Nominees (Tempatan/Asing) Sdn Bhd.
Who is eligible to trade IDSS?
To be eligible for IDSS, clients must have an active trading account with AmInvestment Bank Bhd (‘the Bank”) and are required to comply with the prescribed terms and conditions and requirements set out by the Bank. You may contact your Dealer Representative or remisier for more information.
What are the documents needed for IDSS application?
  • All clients will be required to complete the following documentations prior to participating in IDSS :

a) Terms and Conditions for Intraday Short Selling that covers:

i. the SBL terms with the Bank to borrow Eligible Securities or purchase ISSBNT Eligible Securities to settle potential failed trades in the event any IDSS executed by the Client are not closed out by the end of the day;

ii. the IDSS risk disclosure statement;

iii. the written declaration from the Client that he/she/they fully understand the IDSS requirements in accordance with Bursa rules and that the Client is not associated with the body corporate that issued or made available the Approved Securities to which the IDSS is to be entered.

iv. Client’s acceptance of the salient terms and conditions set-out by the Bank for trading IDSS with the Bank.

b) Account Application Forms and all the required supporting documents (applicable to new clients only)

c) Nominees Agreement (where applicable)

  • Once eligibility criteria are met and approved, the Bank will open a designated IDSS trading and a CDS account for the client to trade IDSS.
What is the cut off time for me to close off all open IDSS positions?
  • The IDSS positions must be closed off before 4.30pm, failing which the Bank shall take-over from 4.31 pm to force-close the open positions in the market in order to comply with Bursa Rule. Please note that it is MANDATORY to close off all IDSS positions within the same trading day.  Failure to close off the IDSS position is in breach of Bursa Rules and may subject to enforcement actions by Bursa Malaysia .
  • All outstanding IDSS orders, which are still queuing in the market, must be withdrawn from the market before 4.30pm to avoid any possible IDSS open position after 4.30pm.
  • The Bank will auto suspend all IDSS accounts from executing IDSS order from 4.31pm onwards in order to initiate the force closure of open short-sell positions.
What happen should an open IDSS position fail to be closed off within the same trading day?

Potential settlement for an open IDSS position are as follows :

(i) By transferring shares from another CDS account of the same client.

(ii) By borrowing such securities, subject to availability, from the Approved Shares Lender. There will be cost charged by the Lender on the borrowed securities.

(iii) If both the above are unsuccessful, the short-sell position will be subject to buying-in instituted Bursa Malaysia on the due date and the client shall be liable for the cost or loss incurred from the buying-in.

What is the cost of borrowing securities for purpose of IDSS settlement?

The fees for the borrowed securities are :

(i) Processing Fee – RM150.00 per matched borrowing

(ii) Borrowing Fees – 3.00% of the borrowed securities value per matched borrowing / per annum (daily calculated) with minimum of RM50.00

Can I request to amend sell order from IDSS to my normal trading account?
No, you are NOT allowed.
Can I request to amend sell order from my normal trading account to IDSS?
No, you are NOT allowed.
Can I request to amend buy order from IDSS to my normal trading account?
Yes, you can but subject to approval.
Can I request to amend buy order from my normal trading account to IDSS?
Yes, you can but subject to approval.
What is the IDSS account trading limit?

Collateral must be deposited with the Bank before IDSS can be carried out. Trading limit will be granted based on the collateral type and the account in which the collateral is deposited. You may contact your Dealer Representative or remisier for more information.

What is the brokerage fee for IDSS?

There is no additional fee on IDSS. Your brokerage for IDSS account is the same as your normal account. You may contact your Dealer Representative for more information.

Do I allow to place order for IDSS via online?

Yes, IDSS order can be executed online via our trading platforms. Please ensure that you select the correct IDSS designated trading account, account that starts with IDSS follow by digits (i.e IDSS0001), when place order for IDSS. Failure to select the IDSS designated trading account will result your order is treated as normal order.

How do I verify that the order was submitted as an IDSS order via online?

You need to add “OrdSubType” column in your online Order Book. IDSS word will be displayed in “OrdSubType” column in your Order Book to indicate that the order was successfully submitted as an IDSS order.